Our store policy is below. If you have any additional questions, use the Contact Us form to send us a message.
Orders are shipped from Monday-Friday only. Orders placed on the weekend ship the closest non-holiday weekday. Orders made before 2pm are shipped the same day. Tracking numbers may take up to 48 hours to become active
We reserve the right to cancel your order at anytime. In the event that your order is cancelled, you will be notified and you will be given a full refund.
All Preorder items will have a ship date listed on the items product page. Orders may be placed, but will not ship until the ship date. If you make an order containing a Preorder item and an item that is not on Preorder, you will be sent two packages. One package will contain the items not on Preorder and the second package will contain the Preorder items when that products ship date has reached.
We off free shipping for all domestic orders, within the US. Shipping to Canada is provided for an additional small charge.
Domestic Orders - US based orders are sent with USPS Standard shipping which has a 4-6 business day delivery time
Canadian Orders - Canadian orders are shipped with USPS First Class International which has a 10-21 business day delivery time. We are not responsible for items that are delayed by Customs
We have a 30 day return policy from your date of purchase. If you have been sent the wrong item we'll replace or refund the item at no cost to you. If your item is damaged or not working you have the option of a refund or replacement.
All of our musical products come with security seals attached. An item may only be returned if the security seal is not broken. Digital products may not be returned once opened.
If you need to return an item, contact us and you will get an RMA number which is needed to process your return. We cannot refund your purchase once the security seal is broken, however is some cases, such as compact discs, we can suggest a replacement.
Coupon Codes & Sales
Unless otherwise stated on the website or flyer, all discount sales and coupon codes expire automatically 24-48 hours after the promotion has begun.